Ramon Ray joins Jim Blasingame to talk about the fact that analytics and big data won’t take the place of touching customers with face to face analog services.

Kathy Perry joins Jim Blasingame to report on the conflict of interest Amazon’s white label products strategy will create with its customers, and probably get away with it.

Rich Galen joins Jim Blasingame to discuss the potential for a constitutional crisis if Hillary Clinton becomes president.

Gary Sirak joins Jim Blasingame to reflect on when baseball was important to them, and their fathers and grandfathers, and how those experiences remember themselves.

Bill Taylor joins Jim Blasingame to report on how some companies, large and small, are blending the high-tech delivery capability with the low-tech of human connection.

Bill Taylor joins Jim Blasingame to reveal that for all of the cool technology we’re enjoying and benefiting from, we’re still humans who increasingly expect an experience to go along with whatever we’re purchasing.

Peter Sheahan joins Jim Blasingame to reveal the many advantages of upgrading your position with customers, from vendor to partner.

Peter Sheahan joins Jim Blasingam to reveal how the marketplace has been disrupted to the point where creating value and relevance is the first order of importance, followed by being competitive.

Tom Borg joins Jim Blasingame to reveal the different ways to make customers think of you when they need help with a problem, not just when they need to buy something.

Tom Borg joins Jim Blasingame to reveal that the best way to be prepared for a Moment of Truth with customers, is by training employees with specific contact training.