Category: The Age of the Customer®
Olalah Njenga joins Jim Blasingame to reveal that the “CX,” or the customer experience expectation, is what motivates customers today, more than the commodities you sell.
Pierce and Jane Howard join Jim Blasingame to reveal that values are a different set of motivators than morality, even though they may sometimes overlap.
Pierce and Jane Howard join Jim Blasingame to reveal that more and more prospective customers and employees are incorporating their values into critical decisions about purchases and profession.
Pierce and Jane Howard join Jim Blasingame to reveal that a focus on personal values is trumping decision making elements of the past.
Deb Calvert joins Jim Blasingame to reveal why you should ask today’s more knowledgeable customer where they are in their research, before you start telling them what you know.
Deb Calvert joins Jim Blasingame to reveal the role that leadership has in selling in the 21st century, when customers are more empowered than ever before.
Arky Ciancutti joins Jim Blasingame to reveal the power of transparency and how to help it manifest in your organization, especially by encouraging ownership of assignments at all stakeholder levels.
Arky Ciancutti joins Jim Blasingame to reveal that an environment where mistrust is evident is a dysfunctional one, and that you don’t have to like someone to convey and expect the execution of trust.
Arky Ciancutti joins Jim Blasingame to reveal the reasons the modern marketplace depends more on the power of trust than ever before.
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