Jim Blasingame reveals that focusing on quality service will cost you profits you can’t afford to lose, and why your focus should be on doing it right the first time by establishing a quality process.

Peter Meyer joins Jim Blasingame to reveal how pulling the prospecting string from the right end improved the qualifying process, sales time, and resources.

Peter Meyer joins Jim Blasingame to continue the David and Goliath story, and explain how the small firm used a nurturing approach to serving customers, rather than making the process all about themselves, like their big competitors.

Peter Meyer joins Jim Blasingame to reveal how a small business financial services company out-nurtured customers and beat the big banks.

Bob Negen joins Jim Blasingame to talk about the process of transitioning from the manager of your business to the CEO, plus why the collapse of the irrelevant retail monsters is good news for Main Street retailers.

Arky Ciancutti joins Jim Blasingame to lament the fact that corporate America has much work to do to make small business vendors believe they can be trusted.

Arky Ciancutti joins Jim Blasingame to share ideas on how the power of trust is a best practice, that drives profits and sustainable success.

Arky Ciancutti joins Jim Blasingame to discuss why our customers expect specific performance from us, and the role that trust plays in those expectations.

Jim Blasingame reports on two letters big business customers sent to their small business vendors, plus two that will be coming – maybe soon.

Pam Danziger joins Jim Blasingame to reveal the power of keeping your retail strategy focused on the personal expectations of your customers, which are changing every day.