What does the new Forbes Insights Study show on customer engagement? Stuart Feil joins Jim Blasingame to report on what marketing professionals are saying about how to connect with customers in the 21st century marketplace.

How do you build a successful sales team that works in the new economy? Sam Reese talks with Jim Blasingame about how to build a small business sales team that can develop successful and lasting relationships with 21st century customers.

Are you getting your share of the business from high-income consumers? Pam Danziger joins Jim Blasingame to talk about how to grow your revenue stream by finding, communicating with and selling to the top 20% income bracket, on small business.

What is the power of an apology and how do you do it? Ruth Sherman joins Jim Blasingame to talk about how to use an apology in a professional scenario, from the big corporate mia culpa to a small business mistake.

Is it necessary to teach customers how to refer your small business? John Jantsch joins Jim Blasingame to explain why even your most loyal customers still need to be train in how to refer you to their friends, and they explain how to do it.

How do you connect customer acquisition to your e-commerce strategy? Ed Abel joins Jim Blasingame to explain how the acquisition and retention of customers must be part of your strategy to sell online with an e-commerce component on your website.

Want more business? Become a chameleon! Jeff Zbar and Jim Blasingame talk about why one of the best ways to create customer loyalty is to learn how to become a chameleon, which is asking what your customer wants and helping them get it, even if it isn't what you sell.

How do women-owned businesses manage customer care? Stuart Feil joins Jim Blasingame to report on a survey of women-owned businesses and how they established strategies for managing customer care, including the use of social media. The findings may surprise you.

Quality process = loyal customers and more profit. Quality expert, Leslie Kossoff, joins Jim Blasingame to reveal how having a quality process, rather than quality service, leads to more loyal customers and more profits.

How do you build customer loyalty you can count on? Micah Solomon talks to Jim Blasingame about how to build customer loyalty in an age when customers are in control.