David Rock joins Jim Blasingame to discuss the fine line between using technology to accomplish company goals while meeting customers’ expectations. The answer is to ask customers what they want.

Where should you cut back to survive this recovery? Debbie Meyer joins Jim Blasingame to suggest eliminating non-essential costs while keeping your current customers, being referral-worthy and also telling the truth.

Are your employees empowered to offer memorable customer service? Eric Karjaluoto joins Jim Blasingame to discuss why businesses should invest in customer service training, plus the influence of the Internet on customer behavior.

Do you provide your customers with a special experience? Eric Karjaluoto joins Jim Blasingame to celebrate National Customer Service Week, and discuss the roots of small business customer service, plus the importance of giving customers a special experience.

Does your social media strategy include customer service? Adrian Ott joins Jim Blasingame to reveal how to use a social media strategy to create better customer relations not only with current customers, but also to find new customers, plus what to do when you find a customer was not satisfied with your service.

Are you connecting with your customers the way they want to connect? Adrian Ott joins Jim Blasingame to discuss the Instant Engagement Age, where customers want, and use, 24-hour Internet access for local search, order tracking and general customer service.

Christian Renaud joins Jim Blasingame to explain why it's good business to protect customer and employee data, and offers steps to take to ensure data is secure, including firewalls and external resources that can help.

Are you a good listener? Diane DiResta joins Jim Blasingame to reveal that even though listening, which is the other side of speaking, is powerful, most people are poor listeners primarily because of two things: lack of listening skills and/or ego.

Is CRM software better on the desktop or in the cloud - or both? Larry Ritter joins Jim Blasingame to talk about the difference between customer relationship management software (CRM)on the desktop and in the cloud and how to decide which is best for you.

Why is customer relationship software (CRM) important? Larry Ritter joins Jim Blasingame to discuss the importance of having electronic management software for your work with customers AND your contacts.