Are sales and marketing automated in your small business? Clate Mask talks with Jim Blasingame about the advantages of an automated approach to prospecting, selling and customer care.

If there is one thing we all must keep doing these days it's sell. Paul Cherry and Jim Blasingame talk about how to survive financially challenging times by making sure you and your sales staff are staying in front of customers and that you know how to talk to them when you do.

Are your customers loyal to your business? Mark Goldstein talks with Jim Blasingame about how getting customers to do business with you is a different process than getting them to come back.

What are you doing to prepare for a tough economy? Gail Kaspar talks with Jim Blasingame about some things we can do to strengthen our businesses, including spending more time talking with our customers, listening to the concerns from our employees and acquiring as much 21st century training as we can.

How can you prepare for business entertaining and gifting for the holidays? Colleen Rickenbacher talks with Jim Blasingame about what to do and especially what not to do during the holidays. She also gives Jim a lesson on how to identify his bread plate and water glass.

Is this a good time to start a new retail small business? James Dion tells Jim Blasingame that this actually is a good time to start certain retail businesses. They also talk about how to survive and thrive in a tough economy.

How can a small business survive and thrive during difficult financial times? Joanne Black talks with Jim Blasingame about the power of planning for success even when times are tough, and also the power and value of referrals from existing business relationships to create new ones.

How do you re-brand and re-name your small business? Lois Geller talks with Jim Blasingame about the process of changing the name and brand image of your business. They also talk about how to differentiate your marketing effort with regard to reaching prospects and customers.

What's more important, your internal customers (employees) or your external customers? Jack Mitchell talks with Jim Blasingame and provides the answer: both. Jack talks about the proper care and feeding of both of our customer groups on the small business radio program, The Small Business Advocate Show.

Are you selling to your prospects and customers, or are you connecting with them? John Patterson talks with Jim Blasingame about the importance of going beyond service and actually create connections with your customers.