What is the single most important thing for your small business to do every day of its life? Jim Blasingame talks about why you -- and every member of your organization -- must do whatever is required to connect with prospects and customers. Connecting is more important than anything else.

What is the best forms of marketing to conduct in a challenging economic year? Lois Geller talks with Jim Blasingame about several different ways to connect with prospects and stay connected to customers, including something they call "laser marketing."

How can small business owners differentiate themselves from big box competitors? Mark Mayberry talks with Jim Blasingame about good and bad service examples, from which small business owners can learn how to deliver outrageous service.

With all of the clutter that bombards us, what are the three things all small business owners must do each day to insure that they stay in business? Robert Gordman talks with Jim Blasingame about these three things, including handy examples. Don't miss this interview.

Can extreme customer service overcome a slow economy? Michael Brown thinks so, and he talks with Jim Blasingame about some of the steps to take to make this happen in your small business.

What does employee happiness have to do with good customer care? JoAnna Brandi talks with Jim Blasingame about why having happy employees is one of the best ways to keep happy customers. They also talk about how to make this happen in your small business.

How do you sustain remarkable customer service? Chip Bell and Jim Blasingame talk about ways you can make customers come back over and over, without spending any money.

Do your customers feel like celebrities when they come in your business? Donna Cutting talks with Jim Blasingame about how to roll out the red carpet on several levels, and they also make the connection between employee engagement and excellent customer service.

The man who taught us how to "hug" our customers, Jack Mitchell is now ready to teach us how to "hug" our people. He and Jim Blasingame talk about the keys to success with employees on the small business radio program, The Small Business Advocate Show.

What are you doing about getting new business this year? Jeff Zbar talks about this with Jim Blasingame, small business expert and host of The Small Business Advocate Show.