Celebrating Customer Service Week, Chip and John join Jim to talk about how to create an organization that produces customer loyalty.

Have you considered how much you can differentiate your small business from competitors without spending one cent? Mark Mayberry and Jim Blasingame talk about some of the things you can do to make customers come back, you already own all of them, and it costs nothing to accomplish.

Now that you're small business has achieved some financial and market critical mass, what do you do? Steve talks with Jim about some of the critical things to focus on to grow your business to the next level.

What are you doing to make sure you keep your current customers? Tom talks with Jim about some of the things you can do to hang on to those most valuable of assets, the customers you already do business with.

Are you giving your prospects proposals? Josh and Jim talk about what a good proposal looks like and why you should be delivering more proposals.

How do we create excellent customer care? JoAnna talks with Jim about how to make sure we motivate our employees to want to show up because of what they do, not just because of what they're paid.

Do you have unprofitable customers? Bob talks with Jim about how to identify those high-maintenance customers and what to do with them. They also discuss how to find and keep the high-profit customer.

Consumers have changed in the 21st century, and Ron joins Jim to talk about what small businesses need to know about the nine new types of consumers, what they want and how to get it to them.

What makes people buy the things we buy and why do we need to know this? Pam answers these question during this visit with Jim.

What's the key to a small business surviving and thriving for 90 years? Mark Mayberry joins Jim Blasingame to talk about what we can learn from Chris' restaurant, which has been serving the same menu for almost a century.