As the holidays approach, most of us need a little help deciding how and what to give to our employees and customers. Joyce and Jim talk about some of the gift-giving best practices. <br></["br"]>

Jo and Jim talk about the importance of saying "thank you" to the people who contribute to our success, especially our customers.

JoAnna joins Jim to talk about some of the difference between how women make decisions to do business and how men do it.

Jeff Zbar and Jim Blasingame talk about what Jeff calls "Eyes wide open prospecting." This is where you always have your antenna up for opportunities to connect with prospects and customers.

Mark Mayberry and Jim Blasingame talk about a Customer Prevention Team and how to eliminate it if you find that you have one in your small business.

Priscilla and Jim talk about taking care of customers in basic as well as a sophisticated ways.

Bob joins Jim to talk about how to identify your core customers -- the most profitable ones -- and how to grow new ones.

Fred and Jim talk about how to make sure your creativity in marketing and branding actually produces bottomline results. <br></["br"]>

Mark Mayberry and Jim Blasingame talk about how small businesses can compete with the Big Box competitors by thinking big about little things.

Lois and Jim talk about how to take a break from serving your customers and take a close look at your own operation to make sure all of your customers are where you think they are (sometimes people move). They also talk about how to find out which customers are making you money and which ones aren't, and what to do with that information.