Glen joins Jim to talk about the 21st century way to think about working with customers. Don't miss Glenn's ideas on how to get customers to help you share risks.

Fred joins Jim to discuss how to ask your customers the ultimate question and how the answer will determine your success.

Bob and Jim talk about some of their bad customer service experience and why these are the best examples of how small businesses can compete with the Big Boxes.

Jack Mitchell is "Mr. Hug your customers" and he and Jim Blasingame continue their series on the importance of "hugging" your customers on the small business radio program, The Small Business Advocate Show.

JoAnna and Jim talk about the direct connection between happy employees creating happy customers.

Mark joins Jim to talk about how to develop your Customer Service Vision, and then execute it with both the best process and the best people.

Paul and Jim talk about how a culture of cynicism can develop in your small business, how this condition impacts your operation, and how to prevent or eliminate it.

Peter and Jim talk about how to make sure you have an effective strategy to maximize the three most important resources of time, people and money.

Michael and Jim talk about how small businesses can stay competitive in the 21st century, in the face of increasing competition.

Lou and Jim talk about what it takes for the professional salesperson to reach customers in the 21st century.