Tom Garr joins Jim Blasingame to reveal what the Favor Bank System is and how to make the right kinds of deposits to your account with customers.

Mary Cantando joins Jim Blasingame to reveal the wisdom and practice of valuing an existing customer over a new one.

Marie Dubuque joins Jim Blasingame to reveal some of the things you can do when customers are difficult, including charging them for their difficulty.

Marie Dubuque joins Jim Blasingame to reveal several practices that will help you defuse problem customers, especially during the holiday shopping season.

Cliff Ennico joins Jim Blasingame to reveal some of the steps you have to take to get a non-profit corporation established with the government.

Bill Brandt joins Jim Blasingame to talk about what the most recent election results means for national and state politics and for the future of America.

Don Cooper joins Jim Blasingame to talk about how to recognize that a customer should be fired, and how to do it.

Jeff Zbar joins Jim Blasingame to talk about why you should ask customers how they want you to connect with them, including traditional methods and new media.

Burt Folsom joins Jim Blasingame to compare the denial of President Roosevelt in 1938 when his party lost big in his second mid-term election and similar behavior by President Obama when the same thing happened to him in 2014.

John Patterson joins Jim Blasingame to point out that when a customer complains you have two jobs: fix the problem and save the relationship.