Category: Customer Care
Ellen Rohr joins Jim Blasingame if you want to keep the best people and grow customer relationships, invest in employee training.
Ellen Rohr joins Jim Blasingame if you think you don’t have policies that impede customer service, do some management by walking around.
Ellen Rohr joins Jim Blasingame to talk about why you shouldn’t have policies that pit your employees against customers.
Rob Grede joins Jim Blasingame to talk about the power of saying thank you, why too many small businesses don’t take advantage of this, and how to fix it.
Chip Bell joins Jim Blasingame to make the connection between what your customers are expecting from your business and the kinds of changes you’re going to face as a result.
Tom Garr joins Jim Blasingame to explain why the Favor Bank System can be used to produce the Holy Grail of business, the referral.
Tom Garr joins Jim Blasingame to reveal what the Favor Bank System is and how to make the right kinds of deposits to your account with customers.
Bob Negen joins Jim Blasingame to reveal why small business retailers must provide a mobile computing experience for their customers.
Bob Negen joins Jim Blasingame to explain why a full guarantee to customers for all that you do is not an expense consideration, but an investment in the future of your business.
Bob Negen joins Jim Blasingame to reveal the power of your guarantee to customers as one of the last true differentiators, not that virtually everything else has become a commodity.
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