John Patterson joins Jim Blasingame to talk about the value of customers who take the time to let you know when they’re not happy, whether they’re high-maintenance or pointing out a problem you need to fix.

Bill Schley joins Jim Blasingame to remind you that the special way you can make customers feel will outweigh the advantages of big competitors.

Bill Schley joins Jim Blasingame to remind you that even though the velocity of change has increased, our customers are still the same humans they always were.

Tom Asacker joins Jim Blasingame to reveal the true definition of a brand identity and how to make sure you’re not confusing your definition for the one customers have.

Jeff Zbar joins Jim Blasingame to talk about how very small businesses handle the flow of gaining and losing customers, including how to charge difficult customers.

Jim Blasingame reveals that the best way to fire a difficult customer is to raise their prices until they go somewhere else.

Jim Blasingame reveals the twin pillars of the Blasingame Difficult Customer Strategy and how to use it so you never have a customer from hell.

John Patterson joins Jim Blasingame to point out that when a customer complains you have two jobs: fix the problem and save the relationship.

John Patterson joins Jim Blasingame to talk about the value of customers who take the time to let you know when they’re not happy, whether they’re high-maintenance or pointing out a problem you need to fix.

Jim Ballard joins Jim Blasingame to explain that you should focus on making your job a happy one by being happy yourself.