How is the quality process important to customers? Leslie Kossoff joins Jim Blasingame to reveal how having a quality process increases your chances of competing against larger competitors.

According to John Naisbitt, the more high tech we have, the more high touch we’ll want. Jim Blasingame talks about the power of the original social media, face-to-face, and why you should never make customers touch technology unless there's something in it for them.

Do you know for sure that your employees are thanking customers? Jim Blasingame talks about the power of saying “Thank you” to customers and why saying "No problem" is a big problem.

How can you help your customers be successful? Josh Costell joins Jim Blasingame to discuss achieving sales success by becoming a customer advocate and finding ways to help your customers be successful.

Is your business indispensable to customers? Josh Costell joins Jim Blasingame to talk about how to strengthen relationships with customers by becoming integrated in their operations instead of just selling them stuff.

How has the selling process changed in the 21st century? Rob Levin joins Jim Blasingame to discuss several steps of the 21st century sales process, including some of the key elements of the new selling process.

Is selling different in the 21st century? Rob Levin joins Jim Blasingame to talk about the way selling has changed and provide tips on how to differentiate yourself from all the other options your prospects and customers have.

Professional services should not be priced like wages. Ilise Benun joins Jim Blasingame to discuss how to price your professional services so that your clients not only value your time, but also your expertise and experience.

Professional selling is more than pushing a product. Rob Jolles joins Jim Blasingame to talk about being a sales professional, which requires training, expertise, experience, attitude and being dedicated to serving customers.

Don't be ashamed of being what you are: a salesperson. Rob Jolles joins Jim Blasingame with reasons why being a salesperson is one of the noblest jobs in the world because of the positive influence you have on the lives of your customers.