Joanne Black joins Jim Blasingame to reveal how to make sure your goals align with those of your customers and their expectations of a vendor like you.

Tom Anastasi joins Jim Blasingame to report on research that shows some names are more positive than others when it comes to making a first impression.

Tom Anastasi joins Jim Blasingame to talk about the importance of a good first impression and reveal some things you can do to help you.

Joanne Black joins Jim Blasingame to reveal how to stay connected with customer expectations to make sure the two of you aren’t wandering apart on what they want and what you can deliver.

Joanne Black joins Jim Blasingame to reveal that just as you have to be accountable for what you can deliver, you can make customers accountable for what they have said they expect of you.

Joanne Black joins Jim Blasingame to reveal how to make sure your goals align with those of your customers and their expectations of a vendor like you.

Tom Asacker joins Jim Blasingame to reveal that your new reality of control will be found more if you focus your business model on delivering relevance first and then competitiveness.

Bill Dunkelberg joins Jim Blasingame to reveal the NFIB Index shows small business reporting sales are up, but how long will it last?

Ruth Sherman joins Jim Blasingame to reveal how even the most reluctant public speakers have become great ones by just being themselves.

Ruth Sherman joins Jim Blasingame to discuss using Hollywood award acceptance speeches to show small business owners how to talk with customers and other audiences.