Leslie Kossoff joins Jim Blasingame to reveal how last mile efficiency opportunities will be more likely found with help from the sales organization.

Leslie Kossoff joins Jim Blasingame to reveal how the quality process has to listen to the sales organization in order to adjust to relevance factors expected by customers.

John Sculley joins Jim Blasingame to reveal the difference between a business plan and a customer plan and explain why the latter is becoming more important.

John Scully joins Jim Blasingame to talk about the entrepreneurial opportunity currently available to focus on customer expectations and disrupt your industry.

John Scully joins Jim Blasingame to reveal the shift in control of the market from the business to the customer and reveal how to address this epic change.

Jim Blasingame talks about the lack of startups in this recovery cycle, and reveal why this phenomenon may be to the advantage of existing, mature businesses.

Peter Meyer joins Jim Blasingame to reveal that when you ask customers the right questions about their experience expectations, you can produce emotional profit that drops to the bottom line.

John Patterson joins Jim Blasingame to talk about why establishing a high level of trust with customers is not just the right thing to do, it’s a profit generating best practice.

Jim Blasingame reveals how to manage the balance between traditional marketing and new media in The Age of the Customer.

Jim Blasingame reveals that the energy driving The Age of the Customer is from the new expectations of customers provided by the increased availability of information.