Ellen Rohr joins Jim Blasingame to reveal that by using non-directive probes with the interrogatives, who, what, when, where and why, will get you better answers from customers and more sales.

Ellen Rohr joins Jim Blasingame to reveal that if you want to be able to get customers to talk, so you know what they’re thinking, you have to ask better questions and then shut up.

Ellen Rohr joins Jim Blasingame to reveal that the single greatest mistake salespeople make is failing to shut up when the prospect should be talking.

Al Pittampalli joins Jim Blasingame to talk about the process of changing your mind based on persuasive information that causes you to make adjustments in your approach to life and work.

Al Pittampalli joins Jim Blasingame to reveal the benefits and logic behind being the kind of person who can be persuaded to change your mind when presented with the right information.

Judith Glaser joins Jim Blasingame to reveal the three ways we position ourselves when dealing with others, including transactional, positional and transformational.

Karen Cortell Reisman joins Jim Blasingame to talk about how similar your behavior when texting is to your email activity, and when it’s different.

Karen Cortell Reisman joins Jim Blasingame to reveal how to write emails so that they don’t get deleted, including subject suggestions and other tips and best practices.

Chip Bell joins Jim Blasingame to talk about some of the things you can do to protect your business if you’re in an area with spring breakers.

AmyK Hutchens joins Jim Blasingame to reveal how to put your best foot forward in a conversation instead of putting it in your mouth.