Why you should build an online customer community platform. Rick Maurer and Jim Blasingame discuss why you should create this kind of a customer network, in parallel to the ones you build on popular social media platforms.

The answers to your future success may be right in front of you, but you won't get out of your own way, says Ziad Khoury, as he tells Jim Blasingame. You may not need to spend more money to get more sales, you might just have to discover the opportunity your missing with existing customers.

Having motivated employees begins at the point of hiring, according to David Cottrell, as he explains with Jim Blasingame, by offering steps to energize your team, customers, and therefore, profits.

How customers want to be reached and served will be different in the future, and Alan Maites explains to Jim Blasingame what that will look like, by revealing the "Five Cs" of customer connection. Alan also reveals a bonus sixth "C" at the end. This is really good stuff.

What's the difference between customer service and customer care? Jim Blasingame makes the distinction between these two terms, why it's important to know the difference and explains how to train your employees how to practice both.

Celebrating customers during customer service week. Bob Negen and Jim Blasingame talk about the value of high quality customer care, including comparing the value of a transaction to a long-term relationship.

Create non-negotiable standards for sales and service. Brad Huisken discusses with Jim Blasingame how to develop, train and execute on these minimum standards for performance when working with customers in sales and follow-up service.

Injecting humor into your marketing strategy is one of the best ways to convey a memorable message, according to Lois Geller, who joins Jim Blasingame with tips about how to do funny successfully.

How can having a "hugging culture" with customers can help you survive and thrive during an economic downturn? Jack Mitchell joins Jim Blasingame to share how his customer care methods can help your small business.

Selling is both art and science, but unfortunately, too many sm4 joins Jim Blasingame to talk about how to track your sale activity using customer relationship software and produce measurements that will help you close more sales.