Email marketing has always been a great social media tool, reminds Eric Groves, as he joins Jim Blasingame to talk about the important ways to connect with customers using email, including online surveys.

How do you combine customer care practices with social media technology? Chip Bell and John Patterson join Jim Blasingame to discuss how to put these two activities together so that they are effective and seamless.

"No problem" is a problem for small businesses, according to Jim Blasingame, who reveals what he says is an insidious mistake small business are making as they serve customers. You won't get these insights from anybody but Jim.

Keep customers by becoming an integrated partner, says Jim Sirbasku, who joins Jim Blasingame to discuss tips and best practices that will help your small business become irreplaceable to your customers.

Saying "thank you" is one of the small business keys to success. Jim Blasingame talks about one of the priceless and price less things you can do to encourage our precious customers to come back again.

Are you prepared to use the multiple media options available to connect with customers and build online communities? Christina Cavanagh joins Jim Blasingame how to talk about the evolving electronic communications environment and how to navigate it.

Want more sales for your small business, do more prospecting. Skip Miller joins Jim Blasingame to discuss proven tips and best practices for prospecting effectively, including a contest among the sales staff for the best "jerk" story at the end of the week.

What can American small business owners learn from their Irish brothers and sisters? John Stanton joins Jim Blasingame to talk about what he learned as he worked with Irish small businesses to compete with Big Box companies.

How do you blend your brand strategy with your social media strategy? Karen talks with Jim Blasingame about how to incorporate both strategies so that they complement each other and prepare your business to be ready for what customers will demand in the future.

Customer care excellence can best be accomplished when companies look at themselves from the customer's perspective. JoAnna Brandi talks about this with Jim Blasingame, including training all employees about how to serve customers with their perspective in mind.