In this increasingly diverse and multi-faceted marketplace, tolerance, sincerity and honesty are key to successful communication, according to Pamela Perkins, as she shares her ideas on communication with Jim Blasingame.

It's great when someone becomes a new customer, but it's better when they come back and buy something from you again. Jim Champy talks with Jim Blasingame about how to inspire customer loyalty.

How can small stores and independent retailers thrive in today’s fierce, competitive environment? George Whalin introduces to Jim Blasingame twenty-five stores that are prospering in the most competitive retail climate in history and how they are doing it.

Can you have control over how others view your professional position and leadership image? Jim Canterucci says yes, as he talks with Jim Blasingame about how to present yourself to prospects and customers as you interact with CEOs and their managers.

What is preventing you from getting more sales? Mike Stewart says we might be talking ourselves out of sales, as he discusses this with Jim Blasingame, including the multi-faceted concept of call reluctance.

What are some of the critical management errors small businesses should avoid? Alison Diboll talks with Jim Blasingame about five key mistakes that should not be made if you want to survive the recession and thrive in the coming expansion.

How does a small business retailer establish a successful social media strategy? James Dion joins Jim Blasingame to talk about the relevance of social media to the local small business retailer and its prospects and customers.

How will your approach to finding and acquiring customers change this year and in the future? Kirk Cheyfitz talks with Jim Blasingame about how small businesses should think about reaching and connecting with customers with the new media technologies and social media platforms.

What do you have to do to get customers to not only do business with you, but to never leave? Chip Bell and John Patterson join Jim Blasingame to talk about how to literally take your customers' breath away with the experience you give them.

Build small business customer relationships that last? Scott Swedenburg explains how to follow your customers home with valuable offerings, with Jim Blasingame.