The experience is everything, because everything else is a commodity. Jim Joseph joins Jim Blasingame to explain how small businesses should focus on the experience customers have with them, in addition to the fundamentals of serving them.

Why do sales organizations waste so much of January? Skip Miller joins Jim Blasingame to talk about the fact that the best way to have a good year is to get started selling early in January.

Has marketplace changes made selling different? Mike Stewart joins Jim Blasingame to discuss how technology has changed sales calls, but also how relationship selling will always be successful.

Successful sales people conduct pre-call preparation. Mike Stewart joins Jim Blasingame to reveal how to maximize the success of a sales call by doing a pre-call checklist.

Is your sales force focused only on transactions or developing relationships? Mike Stewart joins Jim Blasingame to discuss motivating your sales force to drive sales by developing relationships.

Successful customer service is your prime directive. Jim Blasingame explains the 21st century best practice of replacing quality service with the sustainable and profitable quality process.

How can you create customer loyalty like the big companies? Sarah Petty joins Jim Blasingame with marketing and customer loyalty ideas small business can copy from the big guys.

Small businesses are the best at service for last-minute shoppers. Tom Anastasi joins Jim Blasingame with ideas for retailers to help last-minute shoppers, including using technology to tell customers about special items.

Connect with your customers over the holidays with a personal touch. Jeff Zbar joins Jim Blasingame to discuss thanking your customers over the holidays with as much personal touch as possible, including face-to-face.

Are you meeting customer expectations? Jim Donovan joins Jim Blasingame to discuss why customers expect you to have an online plan, including social media, video, and local search.