Black Friday will end when customers have full control of the marketplace. Jim Blasingame says that Black Friday is an attempt by Wall Street and Big Boxes to manipulate customers and he predicts how, why, and when it will fail.

Do you have a small businesses shopping plan? Leslie Grossman joins Jim Blasingame to extol the benefits of doing business with local small businesses and why everyone should have a small business shopping plan.

How has professional selling changed in the past generation? Jay Mincks joins Jim Blasingame to report on what it takes to consistently get in front of business customers and succeed as a professional salesperson.

How do you handle yourself when a customer leaves you? Paul Casey joins Jim Blasingame to talk about their real-world experiences of losing customers and what they did after that to get them back.

Can your online strategy work with a customer loyalty program? Bob Negen joins Jim Blasingame to discuss how to manage and blend customer loyalty programs with your online strategy.

Do you have a customer loyalty program? Bob Negen joins Jim Blasingame to explain how successful retailers have grown their business by designing and executing a customer loyalty program.

Want to guarantee that customers will come back? Bob Negen joins Jim Blasingame to explain why the number one competitive advantage of a retail store is the ability to deliver an experience and connect with customers.

There are two words that can do more to increase sales than any others. Jim Blasingame explains how just saying "Thank you" to customers when they do business with you will go a long way toward getting them to come back.

Do your employees pick up on customers’ buying signals? Ruth King joins Jim Blasingame to reveal ways customers will give buying signals, but are your employees listening?

"The more high tech we have, the more high touch we want." John Naisbitt. Jim Blasingame talks about why small businesses must balance the power of high tech mobile apps and the primordial human need for high touch.