Do you know what people saying about your business? Jeff Zbar joins Jim Blasingame to offer tips on using social media sites, especially Twitter, to leverage the power of the Internet for research on what others are saying about your business performance.

Are your employees committing customer service atrocities? Ruth King joins Jim Blasingame to share recent customer service experiences, and what you can do to assure your employees are not running customers away.

How can excellent customer service become capital? Linda Ireland joins Jim Blasingame to offer tips on how improving customer service, making things easier for your customer, plus building trust is part of your business' capitalization plan.

Are you delivering customization to customers? Kristin Arnold joins Jim Blasingame to reveal why customers are demanding more customization and how your small business can step up to that challenge.

Are you aware that the personality of your customer base has changed? Kristin Arnold joins Jim Blasingame to discuss what to do about the fact that 21st century customers are higher maintenance than even five years ago.

Do you know what your customers will want tomorrow? Dan Burrus joins Jim Blasingame to discuss how to use your flash foresight to anticipate what customers will want in the future and how they will want to acquire it.

Is your small business growing? Jay Myers joins Jim Blasingame to offer success secrets on growing your business, even in a recession, and why you must ask customers what they want and how you can help them get it.

Do your sales people ask customers for the business? Rob Jolles joins Jim Blasingame to discuss why training your people about how to ask for the business won't put you in a position of presuming it's being done.

Here is the cold, hard truth about venture capital and small business. Irv Shapiro joins Jim Blasingame to talk about venture capitalism as a way to capitalize your business, plus why Zappos thinks the human voice is critical to its success.

Customers need more than virtual contact. Irv Shapiro joins Jim Blasingame to discuss the importance of blending all communication tools when connecting with customers - the face, the voice, and the virtual.