Are you creating relationships or sales transactions? Brad Huisken joins Jim Blasingame to reveal why building relationships with customers instead of making a sale is the key to long-term success.

According to John Naisbitt, the more high tech we have, the more high touch we’ll want. Jim Blasingame talks about the power of the original social media, face-to-face, and why you should never make customers touch technology unless there's something in it for them.

Do you know for sure that your employees are thanking customers? Jim Blasingame talks about the power of saying “Thank you” to customers and why saying "No problem" is a big problem.

How can you help your customers be successful? Josh Costell joins Jim Blasingame to discuss achieving sales success by becoming a customer advocate and finding ways to help your customers be successful.

Is your business indispensable to customers? Josh Costell joins Jim Blasingame to talk about how to strengthen relationships with customers by becoming integrated in their operations instead of just selling them stuff.

What do customers want? They want it their way. Jeff Zbar joins Jim Blasingame to discuss why it's important to discover what your customers want, including how to connect, and give it to them that way.

Are your offerings aligned with your customer’s expectations? Adrian Ott joins Jim Blasingame to talk about social media as a new tool to connect with customers in the way, and at the times, they prefer.

Nothing happens until someone makes a sale. Rob Jolles joins Jim Blasingame to talk about the nobility of being a sales professional and why selling is the genesis of all business activity.

How do you grow your business through customer loyalty? Jack Mitchell joins Jim Blasingame with a perspective on building a customer-centric culture in your small business through proper hiring and training.

Could just listening to customers put profits on your bottom line? Peter Meyer joins Jim Blasingame to reveal how asking good questions and listening to what customers say could be the quickest way to increase revenue and profits.