How do you negotiate with customers while preserving the relationship? Tom Anastasi joins Jim Blasingame with tips on how to negotiate with customers and vendors so that you get the best deal possible while simultaneous preserving a good relationship.

Will the second decade of the 21st century be that much different? Leslie Kossoff joins Jim Blasingame to discuss what Jim calls The Age of the Customer™, and what small business owners must do for their customers.

Could your policies be costing you good employees AND customers? Leigh Branham joins Jim Blasingame to talk about the damage that can result when you require employees to defend bad company policies.

building credibility by becoming a center-of-influence. Joyce Weiss joins Jim Blasingame to reveal why it's a good long-term business strategy to help customers heal their business pain with referrals to other professionals.

How do you connect with prospects and stay connected to customers? Joyce Weiss joins Jim Blasingame to discuss strategic and practical ways to get connected to customers and stay connected across the generational divides.

Have your salespeople allowed themselves to get caught in the 'maybe" trap? Skip Miller joins Jim Blasingame to discuss how to drive revenue and become a better forecaster by eliminating the "maybe" prospects and focusing on when the customer intends to take delivery.

What can you do to maximize your sales effort? Skip Miller joins Jim Blasingame to reveal two sales traps, including when to give your team their new year sales and compensation plan, plus how to focus on your top performers.

How do you keep great customers? Karen Cortell Reisman joins Jim Blasingame to reveal four keys to empathic customer communication, including listen, crisis communication, name your customer's unhappy feeling, and stay calm.

Year-end is a good time to connect with customers. Paul Casey joins Jim Blasingame to offer year-end tips on how to get referrals from existing customers for the new year, plus what you can do to energize your brand.

Do you know how customers want to do business with you? Alex Terry joins Jim Blasingame to talk about how to get customers to tell you what they want through an electronic survey, plus why every business must offer online shopping options.