Increase sales by focusing on your customer's pain. Barry Moltz joins Jim Blasingame to talk about building customer loyalty by helping your customers serve their customers.

Make sure your employees understand their behavior is important. Nancy Friedman joins Jim Blasingame to reveal more cardinal rules for excellent customer service, including don’t be too busy to be nice, don’t use jargon and never, ever say “No problem.”

Do you train your employees for customer service? Nancy Friedman joins Jim Blasingame to discuss the importance of customer service training and cardinal rules of customer service: paper will wait and don’t rush your customers.

How many customers do you need in a year's time? Pam Danziger joins Jim Blasingame to talk about focusing on customers who want more than just price and are willing to pay for the extra service that saves them time and delivers peace of mind.

Do you know how to build and use a customer database? Sarah Petty joins Jim Blasingame to reveal how to create a customer database by asking customers and prospects for contact information and permission to use it.

Do you know what your customers want and how they want to be contacted? Scott Swedenburg joins Jim Blasingame to talk about why the customer is now in complete control of your relationship with them.

Do you know what your B2C customers really want? Jim Blasingame discusses the 21st century approach to customer loyalty, which is to get beyond the transaction, find out how and why customers do business with you, and give them what they want instead of what they think they need.

Jim Blasingame offers tips on how to strategically think about transactions with your B2B customers - and create customer loyalty - by helping your customers build better relationships with their customers.

If you want highly satisfied customers you have to create highly engaged employees. Dave Anderson joins Jim Blasingame to discuss the connection between highly engaged employees with the ability to create customers you can't run off.

Your customer's experience is only as good as your front line employee. Dave Anderson joins Jim Blasingame to talk about creating great customer experiences by training employees how to wow them with a list of "always and nevers."