The price war is over and small business lost. Sarah Petty joins Jim Blasingame to talk about the many reasons why your customers do business with you, but that one of them should not be price.

Your customers' expectations have changed and are changing. Jim Blasingame talks about why what customers expect are changing all the time and what you have to do to keep up with them.

When meeting with prospects, close for what’s in front of you. Beverly Inman-Ebel joins Jim Blasingame to talk about investing time with your prospects in order to create long-term relationships and be top of mind when they’re ready to buy.

Could online surveys help you have more customers? Kathy Perry joins Jim Blasingame to talk about how to use online survey tools as a handy and easy way to connect with customers and strengthen those relationships.

Does the minimum wage actually help the people intended? Michael Saltsman joins Jim Blasingame to discuss the real impact of government regulation of labor prices, plus the actual demographics of minimum wage earners.

What can you learn about innovation opportunities from customers? Bill Halal joins Jim Blasingame to talk about how some companies identified niches and needs that let them to innovation and success.

How do you avoid becoming irrelevant? Joseph Jaffe joins Jim Blasingame to talk about how it's not enough today to merely be competitive, you have to connect with customers on their terms or risk becoming irrelevant.

Social media is custom-made for building customer communities. Joseph Jaffe joins Jim Blasingame to discuss how to use social media to gain a competitive advantage in connecting with customers and providing a good customer experience.

Which comes first, the product or the company? Brad Huisken joins Jim Blasingame to discuss why it's more important to sell the idea of doing business with your company first, and product sales will follow.

What is the key to lasting customer relationships? Brad Huisken joins Jim Blasingame to say building lasting customer relationships requires asking what you can do to help them and then do that, regardless of what they tell you.