Why is e-customer service a big deal? Jim Blasingame talks about what e-customer service looks like for a small business, including tips and best practices on how to make it a reality for your business.

Internet sales is growing in double-digits, annually, compared to brick and mortar sales. Jim Blasingame talks about why you should offer e-shopping on your website, whether you're B2B or retail.

Do you give customers gifts at Christmas? Jeff Zbar joins Jim Blasingame to offer tips on showing gratitude to customers, including a way to use Thanksgiving as an effective way to demonstrate customer appreciation..

Why is it important to celebrate milestones with customers and employees? Jeff Zbar joins Jim Blasingame to talk about why you should take the opportunity to celebrate your business' milestones with customers and employees.

Are your first interactions with customers setting you up for failure? Bob Phibbs joins Jim Blasingame to offer tips on avoiding unproductive "placeholders," when you greet customers, like "How are you," instead of a genuine greeting, like "Good morning" and "Welcome."

Steven Gaffney joins Jim Blasingame to reveal insights for business owners to improve their attitude, including how to listen to your customers as if you don’t know them and how to disregard what customers say they want and instead, talk to them about what they need.

What are the four decisive moments of every customer relationship? Roberts Bloom joins Jim Blasingame to talk about the four critical moments as you connect with prospects and customers: now or never, make or break, keep or lose, and the multiplier.

How do you empower employees to solve customer problems? Don Cooper joins Jim Blasingame to reveal that employees must be trained how to not take a customer complaint personally.

How do you convert a customer complaint into an opportunity? Don Cooper joins Jim Blasingame with tips on turning a customer’s problem into an opportunity by trying to win (keep the customer) instead of trying to be right.

Do you know how to accomplish the quantum leap in business? Jeff Zbar joins Jim Blasingame to talk about how proposals you've given in the past can resurrect in the future, which give rise to what Jim calls the quantum leap in business.